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Final report of the Review of the Case Coordination Group  A review of collaborative arrangements between government and non-government service providers in Townsville working with people who occupy public spaces and have complex needs. The report also describes a recommended model for improving collaboration and client outcomes in this sector. Also available for download: The Case Coordination Handbook......Download

Engaging Indigenous Communities in North Queensland
A guide for Queensland Department Of Communities staff based on and evaluation of North Queensland and national best practice.

The Tender Writing Guide
When the "how is just as important at the "what".
A guide for anyone in business or a not-for-profit writing a tender, grant submission or proposal.                                ........................Download   

A Place-based Development Model for Indigenous Communities
Submission to the Senate Select Committee on Regional and Remote Indigenous Communities - drawing from the report “Pre-Evaluation Study into Government Coordination & its Development in Three Indigenous Communities” (Palm Island, Doomadgee and Mornington Island) conducted in late 2007 for the Queensland Government Coordinator, Indigenous Service Delivery.                                           ........................Download   

Integrated Case Management Protocol Template
Based on the Townsville / Thuringowa Protocol on  Integrated Case Management for People with Complex Needs developed in early 2006 to assist local service providers to integrate services to people occupying public spaces (parkies, rough sleepers) who have complex needs (e.g. alcoholism or sniffing, homelessness, mental illness).  .............Download   

Risk Management for Community Events
A brief introduction to Risk Assessment and Management for community events.  Includes a Risk Assessment Template.....................Download   

Strategic Planning Workbook
A workbook that I use in a workshop format with Boards of small to medium size organisations and businesses                ........................Download   

Traditional Owners and Natural Resource Management Planning Contribution to the Burdekin Dry Tropics Natural Resource Management Plan (2004-2009)
"As a key regional stakeholder with economic and legal interests and rights, Traditional Owners also have a place at the NRM Planning table. More broadly however, the protection and maintenance of Traditional Owners' cultural resources within the NRM context is critical to the sustainable management of Culture and Country..."     ........................Download   

The Real Cost of Staff
Excel calculator to show the real cost of employing staff and the real value of the rates charged by contractors and consultants  ............Download   

Article:  Youth Gangs - who's generation?                    ............Download  

Chris Chappell Profile & Curriculum Vitae
                                                            ........................Download (.pdf)


The Great Tropical Jazz Party on Magnetic Island
Nothing to do with my professional life, this site has all of the details of this annual jazz festival on Magnetic Island, North Queensland, organised with a couple of mates of mine.                 ........................external site


Balfour Consulting
Established in 1987 in Melbourne by Mary Balfour, Balfour Consulting moved to Sydney in 1993, with an office opened in Townsville by Colin Balfour in 1999. The core services offered by Balfour Consulting are strategic planning, research (market and social), marketing and communications.

Through its consulting team, Balfour Consulting offers extensive experience in corporate planning and implementation of structural change within major organisations in both the public and private sector. This includes planning and implementing major structural change in major public sector organisations across a number of Australian States at both the State and Federal level as well is working with small businesses to introduce proper operational, human resource and financial planning processes to support growth and financial success.

Resource Dynamics
Resource Dynamics is Phil Sheather.  Phil has been directly responsible for the successful establishment of over 200 new businesses in Townsville since 1996. Sub-contracted by TP Human Capital, Phil is the major provider of New Enterprise Incentive Scheme (NEIS) services in Townsville and was one of the few NEIS providers in the country to receive a 5-star rating from the Federal Department of Employment, Workplace Relations.

Phil has over 35 years experience in business and international financial trading including: founding partner of International Currency Services P/L; independent agent for United Investment Trust (Zurich) and Marcoma Financial Trust (Liechtenstein); NSW Manager of Tomasetti & Son - Mondial Trading; Australian Commercial Development Manager for Weisscredit Trade & Investment Bank (Lugarno, Switzerland); National Marketing Manager, Diamond & Boart; and Investment Advisor at the Savoy Corporation.

Kay Major, UP Unlimited Potential Pty Ltd.
Kay is passionate about social justice and dedicated to her personal and professional contribution towards creating a society that respects and supports unbiased equality.

Her interpersonal skills and ability to effectively liaise and communicate with people at all levels have been a key to her achievements in leadership development and organisational planning, development and management.

Kay believes that solid foundations and successful outcomes are achieved through consultative processes that encourage and promote collaborative participation and collective responses.